Mum's the Word at The Ladder

Cancellation Policy

Booking & Payment Your place is confirmed once full payment has been received. All sessions and events must be booked in advance, and spaces are kept intentionally small to create a supportive, intimate environment. Cancellations & Changes Bookings are non-refundable. If you’re no longer able to attend please get in touch. If you or your baby are unwell where possible I will try to offer your place to someone on the waiting list or transfer your booking to a future session, course, or retreat. In the unlikely event that I need to cancel or make significant changes, you will be offered a full refund or the option to transfer to an alternative date Courses (e.g. Baby Massage Blocks) When booking a multi-week course, your space is reserved for the full duration. Unfortunately, I’m not able to offer refunds or credits for missed sessions, but I will always try to share anything you’ve missed where I can. Minimum Numbers Some sessions and events require a minimum number of participants to run. If this isn’t met, you will be offered a full refund or the option to transfer. A gentle note These policies help me to hold these small, intentional spaces with care and sustainability. Thank you so much for your understanding and support.

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